Last Updated: [17 November 2025]
Fantastic Fenestration (“we”, “us”, “our”) is committed to protecting your personal information and ensuring that your privacy is respected. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.fanfen.co.za, contact us, or use our services.
This policy complies with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
We may collect the following personal information:
1.1 Personal Information You Provide
- Name and surname
- Email address
- Phone number
- Physical address (for quotes or installation purposes)
- Project details or requirements
- Any information submitted via forms or enquiries
1.2 Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Device type
- Browser type
- Pages viewed
- Time spent on the site
- General location data This may be collected through cookies or similar technologies.
1.3 Third-Party Data
We may receive information through:
- Google Analytics
- Google Ads (including lead forms)
- Social media platforms (if you engage with our ads or pages)
2. How We Use Your Information
We use your personal information to:
- Provide quotes or respond to enquiries
- Improve our products, services, and customer experience
- Process orders and schedule installations
- Send relevant communication (e.g., project updates, quotations)
- Improve our website performance and advertising
- Fulfil legal and regulatory requirements
We do not sell or rent personal information to any third party.
3. Sharing of Information
We may share your information only with:
- Internal staff who assist with quotes, sales, and installations
- Service providers (e.g., installers, delivery partners)
- IT, marketing, or analytics providers (e.g., Google)
- Legal authorities when required by law
All third-party partners are required to protect your information and comply with POPIA.
4. Cookies & Tracking
Our website uses cookies to improve functionality and marketing performance.
These may include:
- Google Analytics cookies
- Google Ads remarketing cookies
- Website functionality cookies
You may disable cookies in your browser settings at any time.
5. Data Storage & Security
We take reasonable steps to protect your information from:
- Loss
- Misuse
- Unauthorised access
- Disclosure
Information is stored securely using encrypted or access-controlled systems.
6. Your Rights Under POPIA
As a South African user, you may request to:
- Access the personal information we hold about you
- Update or correct your information
- Request deletion of your data (where legally permitted)
- Withdraw consent for marketing communication
- Lodge a complaint with the Information Regulator
To exercise any of these rights, contact us at the details below.
7. Retention of Your Information
We keep personal information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Maintain business records
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
9. Children’s Privacy
We do not knowingly collect information from children under the age of 18.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
11. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Fantastic Fenestration (FanFen)
Email: [info@fanfen.co.za]
Phone: [+27 84 384 6454]
Website: www.fanfen.co.za